You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If you have any questions or need help, please contact us at the item was a gift, you’ll receive a gift credit for the value of your return. 113 S 6th St, Brooklyn, NY, 11249, United States. Returns should be sent to: WHITEROOM c/o Returns Dept. Simply return the original item for a refund, and purchase the new item. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. Unfortunately, gift cards are nonrefundable. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Most items arrive in 1-3 business days from shipment date. All items are shipped via USPS Priority Mail from our Apothecary in Williamsburg, Brooklyn.